Dedicated Account Manager

Your account manager: A partnership for successful trading

Your account manager
A partnership for successful trading

At AlphaPipCapital, we believe that support should be personal.

Each client is assigned a dedicated account manager who will be their primary point of contact, ensuring you receive the assistance you need without delay.

We go beyond just live chat. Your account manager is an expert who understands your needs and facilitates your access to all our services.

01

Different Levels of Account Managers

Although everyone gets an account manager, the level of service increases with account size, providing an incentive to upgrade. Use clear cards to identify these levels.

02

What can your account manager offer?

This section outlines the added value of an account manager, not just a regular support team member.

03

Your account manager is an expert in

  • Platform Customization: Assisting you in setting up workspaces and analytical tools to match your trading strategy.
  • Technical Issue Resolution: Accelerating the resolution of any issues related to execution, liquidity, or the trading platform.
  • Account Management: Guiding you through deposit, withdrawal, and complex transfer processes.
  • General Guidance: Providing you with educational resources and links that align with your trading experience and level.
  • Leverage Facilitation: Explaining margin requirements and how to use leverage (up to 1:500) safely and effectively.

How do you contact your account manager?

Initial Contact

Your account manager will send a welcome email within 24 hours of your account opening to introduce themselves and provide their direct contact details.

01

Preferred channels

You can contact him via his dedicated email address or via live chat by requesting identification.

02

The next step

Start trading with the support you deserve.

Start trading Now